{"id":31029,"date":"2025-10-28T16:12:17","date_gmt":"2025-10-28T16:12:17","guid":{"rendered":"https:\/\/kunstgalerie-bijzonder.nl\/customer-service\/"},"modified":"2026-07-14T11:37:40","modified_gmt":"2026-07-14T11:37:40","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/kunstgalerie-bijzonder.nl\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_302475661\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #bestellen\" data-bullet=\"false\" data-link=\"#bestellen\" data-title=\"Ordering\"><a name=\"bestellen\"><\/a><\/span>\n\t<div id=\"gap-422991117\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-422991117 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1780791234\">\n\n\t<div id=\"col-1947066046\" class=\"col hide-for-small medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Ordering<\/h3>\n<p>Ordering Procedure &#038; Returning Orders<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1947066046 > .col-inner {\n  padding: 0px 40px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-946643957\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Ordering Procedure<\/h3>\n<p><strong>Ordering a work of art<\/strong><br \/>When you have found a work of art you would like to order, click the \u2018<strong>Order<\/strong>\u2019 button.<\/p>\n<p>In the shopping cart, you will see an overview of all selected products. Here you can easily:<br \/>&#8211; change the quantity<br \/>&#8211; remove a product<br \/>&#8211; continue shopping <\/p>\n<p>Would you like to add another product? Then click the cross in the top right corner. The products already selected will remain in your shopping cart.<br \/>When you are finished shopping, click \u2018Complete order\u2019.  <\/p>\n<h3>Enter details and place order<\/h3>\n<p>During checkout, you enter your details, such as name, address, and contact information. It is important that these details are filled in completely and correctly so that we can process and deliver your order correctly. You can also provide a different delivery address, for example, if the artwork is a gift. <\/p>\n<p>After filling in your details and accepting the terms and conditions, click <b>\u2018Place order\u2019<\/b><\/p>\n<h3>Payment<\/h3>\n<p>You will be redirected to the secure payment environment. We offer safe and reliable payment methods, such as:<br \/>iDEAL<br \/>Credit card<br \/>PayPal<br \/>Bancontact<br \/>Bank transfer (if available) <\/p>\n<p><span style=\"font-weight: 400;\">All payments are processed via a secure SSL connection, ensuring your data is optimally protected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After a successful payment, you will immediately receive a confirmation by email. This means your order has been definitively placed and received in our system. <\/span><\/p>\n<h3>What happens after your order<\/h3>\n<p><span style=\"font-weight: 400;\">After receiving your order:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">you will receive an order confirmation by email<br \/><\/span>we carefully check the order<br \/>your artwork will be professionally packaged<br \/>you will receive a track &#038; trace as soon as the artwork is shipped<br \/>your artwork will be delivered to you safely and insured<\/p>\n<p><span style=\"font-weight: 400;\">If necessary, we will contact you to coordinate the delivery.<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<span class=\"scroll-to\" data-label=\"Scroll to: #retouren\" data-bullet=\"false\" data-link=\"#retouren\" data-title=\"Returns\"><a name=\"retouren\"><\/a><\/span>\n\t<div id=\"gap-1812909365\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1812909365 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1905432812\">\n\n\t<div id=\"col-153556758\" class=\"col hide-for-small medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Returns<\/h2>\n<p>Returning orders<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-153556758 > .col-inner {\n  padding: 0px 40px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2060966223\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Returns and right of withdrawal<\/h3>\n<p>You have the right to cancel your order up to 14 days after receipt without giving any reason. After registering your return, you have another 14 days to send the artwork back. After receipt and inspection of the artwork, you will receive the purchase amount back within 14 days via the same payment method you used.  <br \/><strong><br \/>Conditions:<\/strong><br \/>Return costs and transport are at the customer&#8217;s expense. The artwork must be returned undamaged and in its original condition. In the event of damage or depreciation, a reduction in value may be applied. To register a return, please contact us at info@kunstgalerie-bijzonder.nl.   <\/p>\n<h3>Cancel order<\/h3>\n<p>You can cancel your order as long as it has not been shipped yet. To do so, please contact us as soon as possible via: <\/p>\n<a href=\"#herroepingsformulier\" class=\"button primary\" style=\"border-radius:10px;\">\n\t\t<span>Withdrawal form<\/span>\n\t<\/a>\n\n\n\t<div id=\"herroepingsformulier\"\n\t     class=\"lightbox-by-id lightbox-content mfp-hide lightbox-white \"\n\t     style=\"max-width:600px ;padding:20px\">\n\t\t\r\n<h3>Herroepingsformulier<\/h3>\r\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_4' id='gform_ajax_frame_4' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {jQuery('#gform_ajax_frame_4').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_4');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_4').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + 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[4]);window['gf_submitting_4'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_4').text());}else{jQuery('#gform_4').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"4\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_4\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_4\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_4\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            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name=\"levering\"><\/a><\/span>\n\t<div id=\"gap-1177412449\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1177412449 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1264307366\">\n\n\t<div id=\"col-1167696650\" class=\"col hide-for-small medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Shipping &#038; delivery<\/h2>\n<p><span style=\"font-size: 90%;\">Collection, Delivery &#038; Delivery Costs<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1167696650 > .col-inner {\n  padding: 0px 40px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-341493007\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Shipping &#038; delivery<\/h3>\n<h3>Shipping Costs<\/h3>\n<p><span style=\"font-weight: 400;\">Shipping costs are automatically calculated during checkout and depend on: <\/span><span style=\"font-weight: 400;\">the size of the artwork and the delivery address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For large dimensions (from 200 cm) outside the Netherlands and Belgium, a special wooden transport frame is made to guarantee maximum protection. Additional costs may apply for this. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within the Netherlands and Belgium, we use experienced and specialized couriers. <\/span><span style=\"font-weight: 400;\">All artworks are carefully packaged and shipped insured.<\/span><\/p>\n<h3>Track your order<\/h3>\n<p><span style=\"font-weight: 400;\">As soon as your order is handed over to DHL, a courier, or a transport partner, you will receive a track &#038; trace. This allows you to follow the delivery. <\/span><\/p>\n<h3>Choose delivery address<\/h3>\n<p>You can specify a different delivery address if you don&#8217;t want to receive the package at home, but for example at work. You do this by filling in a billing and delivery address in the 2nd step of the ordering process. At the delivery address, you then fill in the address where the package should be delivered. Also handy if an order is, for example, a gift that can be sent directly to that person. Don&#8217;t forget to indicate this so we can wrap it a bit more festively, making it extra fun to receive as a surprise.    <\/p>\n<h3>Delivery times<\/h3>\n<p>We have approximately 300 paintings and photo artworks that can be delivered immediately. For other works, the delivery time varies. You will, of course, be kept informed. If we need to order a photo artwork, please allow for a delivery time of 2 to 4 weeks.   <\/p>\n<p>You are also welcome to visit us to view paintings and photo artworks. You can then (usually) take your favorite artwork with you immediately. <\/p>\n<p>Delivering a painting abroad is also possible.<br \/>If you live outside the Netherlands or want to give a painting as a gift to someone living abroad, this is possible.<\/p>\n<p>When ordering the painting, you can choose which country you want the painting delivered to. Is your country not listed? Then please contact us.  <\/p>\n<p>\n<a href=\"https:\/\/kunstgalerie-bijzonder.nl\/en\/contact\/\" class=\"button primary\" style=\"border-radius:10px;\">\n\t\t<span>To the contact form<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<span class=\"scroll-to\" data-label=\"Scroll to: #klantenservice\" data-bullet=\"false\" data-link=\"#klantenservice\" data-title=\"Customer Service\"><a name=\"klantenservice\"><\/a><\/span>\n\t<div id=\"gap-111788566\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-111788566 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1564089991\">\n\n\t<div id=\"col-974257755\" class=\"col hide-for-small medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Customer Service<\/h2>\n<p><span style=\"font-size: 90%;\">Collection, Delivery &#038; Delivery Costs<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-974257755 > .col-inner {\n  padding: 0px 40px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1629825752\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>View artwork in the gallery<\/h3>\n<p>You are very welcome to come and view paintings without obligation. Check the opening hours on our website or feel free to contact us. <\/p>\n<h3>Authenticity and quality<\/h3>\n<p><span style=\"font-weight: 400;\">If applicable, you will receive a certificate of authenticity with the artwork. <\/span><span style=\"font-weight: 400;\">All artworks are selected, packaged, and transported with the greatest care.<\/span><\/p>\n<h3>Visualization and advice<\/h3>\n<p><span style=\"font-weight: 400;\">Are you unsure about the size or look of an artwork in your interior? We are happy to advise you. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can email a photo of your interior to info@kunstgalerie-bijzonder.nl, including dimensions. We will help you visualize the artwork in your space. <\/span><\/p>\n<h3>Terms and conditions<\/h3>\n<p><span style=\"font-weight: 400;\">Our terms and conditions apply to all orders. These can be consulted <a href=\"https:\/\/kunstgalerie-bijzonder.nl\/wp-content\/uploads\/2026\/02\/Algemene-Voorwaarden-Kunstgalerie-Bijzonder.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>here<\/strong><\/span><\/a>  <\/span><\/p>\n<h3>Customer Service<\/h3>\n<p><a href=\"mailto:info@kunstgalerie-bijzonder.nl\">info@kunstgalerie-bijzonder.nl<\/a><br \/><a href=\"tel:0768894320\">+31 (0)76 889 4320<\/a><\/p>\n<h3>Shops<\/h3>\n<p><strong>Address details<\/strong><br \/>Kunstgalerie Bijzonder<br \/>Ginnekenweg 136<br \/>4818 JK Breda<br \/>Tel: <a href=\"tel:0768894320\">+31 (0)76 889 4320<\/a><\/p>\n<p>\n<a href=\"https:\/\/kunstgalerie-bijzonder.nl\/en\/contact\/\" class=\"button primary\" style=\"border-radius:10px;\">\n\t\t<span>To the contact form<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_302475661 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31029","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/pages\/31029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/comments?post=31029"}],"version-history":[{"count":5,"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/pages\/31029\/revisions"}],"predecessor-version":[{"id":41849,"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/pages\/31029\/revisions\/41849"}],"wp:attachment":[{"href":"https:\/\/kunstgalerie-bijzonder.nl\/en\/wp-json\/wp\/v2\/media?parent=31029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}