Customer Service

Ordering

Ordering Procedure & Returning Orders

Ordering Procedure

Ordering a work of art
When you have found a work of art you would like to order, click the ‘Order’ button.

In the shopping cart, you will see an overview of all selected products. Here you can easily:
– change the quantity
– remove a product
– continue shopping

Would you like to add another product? Then click the cross in the top right corner. The products already selected will remain in your shopping cart.
When you are finished shopping, click ‘Complete order’.

Enter details and place order

During checkout, you enter your details, such as name, address, and contact information. It is important that these details are filled in completely and correctly so that we can process and deliver your order correctly. You can also provide a different delivery address, for example, if the artwork is a gift.

After filling in your details and accepting the terms and conditions, click ‘Place order’

Payment

You will be redirected to the secure payment environment. We offer safe and reliable payment methods, such as:
iDEAL
Credit card
PayPal
Bancontact
Bank transfer (if available)

All payments are processed via a secure SSL connection, ensuring your data is optimally protected.

After a successful payment, you will immediately receive a confirmation by email. This means your order has been definitively placed and received in our system.

What happens after your order

After receiving your order:

you will receive an order confirmation by email
we carefully check the order
your artwork will be professionally packaged
you will receive a track & trace as soon as the artwork is shipped
your artwork will be delivered to you safely and insured

If necessary, we will contact you to coordinate the delivery.

Returns

Returning orders

Returns and right of withdrawal

You have the right to cancel your order up to 14 days after receipt without giving any reason. After registering your return, you have another 14 days to send the artwork back. After receipt and inspection of the artwork, you will receive the purchase amount back within 14 days via the same payment method you used.

Conditions:
Return costs and transport are at the customer’s expense. The artwork must be returned undamaged and in its original condition. In the event of damage or depreciation, a reduction in value may be applied. To register a return, please contact us at [email protected].

Cancel order

You can cancel your order as long as it has not been shipped yet. To do so, please contact us as soon as possible via:

Withdrawal form

Phone: +31 (0)76 889 4320
Email: [email protected]
Canceling by phone is the fastest way.

Shipping & delivery

Collection, Delivery & Delivery Costs

Shipping & delivery

Shipping Costs

Shipping costs are automatically calculated during checkout and depend on: the size of the artwork and the delivery address.

For large dimensions (from 200 cm) outside the Netherlands and Belgium, a special wooden transport frame is made to guarantee maximum protection. Additional costs may apply for this.

Within the Netherlands and Belgium, we use experienced and specialized couriers. All artworks are carefully packaged and shipped insured.

Track your order

As soon as your order is handed over to DHL, a courier, or a transport partner, you will receive a track & trace. This allows you to follow the delivery.

Choose delivery address

You can specify a different delivery address if you don’t want to receive the package at home, but for example at work. You do this by filling in a billing and delivery address in the 2nd step of the ordering process. At the delivery address, you then fill in the address where the package should be delivered. Also handy if an order is, for example, a gift that can be sent directly to that person. Don’t forget to indicate this so we can wrap it a bit more festively, making it extra fun to receive as a surprise.

Delivery times

We have approximately 300 paintings and photo artworks that can be delivered immediately. For other works, the delivery time varies. You will, of course, be kept informed. If we need to order a photo artwork, please allow for a delivery time of 2 to 4 weeks.

You are also welcome to visit us to view paintings and photo artworks. You can then (usually) take your favorite artwork with you immediately.

Delivering a painting abroad is also possible.
If you live outside the Netherlands or want to give a painting as a gift to someone living abroad, this is possible.

When ordering the painting, you can choose which country you want the painting delivered to. Is your country not listed? Then please contact us.

To the contact form

Collection, Delivery & Delivery Costs

View artwork in the gallery

You are very welcome to come and view paintings without obligation. Check the opening hours on our website or feel free to contact us.

Authenticity and quality

If applicable, you will receive a certificate of authenticity with the artwork. All artworks are selected, packaged, and transported with the greatest care.

Visualization and advice

Are you unsure about the size or look of an artwork in your interior? We are happy to advise you.

You can email a photo of your interior to [email protected], including dimensions. We will help you visualize the artwork in your space.

Terms and conditions

Our terms and conditions apply to all orders. These can be consulted here